About Dispatch tailor
Dispatch Tailor was founded by Jamie Zug, a practicing attorney who experienced firsthand the relief of offloading business and personal administration to a skilled support professional. He built Dispatch Tailor to extend that relief to the professionals who need it most, including those who have spent years trying to build systems that work for a neurodivergent brain.
We pair lawyers, solopreneurs, small office owners, and neurodivergent professionals with a fractional operations team: Vetted, trained Dispatchers backed by an operations hub, AI automation, and the systems to support them. The result is a professional partnership that makes room for the work only you can do.
Meet Your dispatchers
Your Dispatcher is a vetted, U.S.-based operations professional dedicated to your business, and part of a larger team. Every engagement is backed by an operations hub of accomplished professionals, AI automation, and systems built for reliability, so you get team-level capacity without team-level overhead.
A team built around how you work
Human expertise. AI efficiency. A team that brings you both.
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Jamie is the founder and CEO of Dispatch Tailor and the principal attorney at the Law Office of Jamie M. Zug LLC, where he focuses on tax controversy. His practice represents individuals and businesses in disputes with state taxing authorities, including audits, appeals, and litigation.
Before launching his own firm, Jamie served as a New Jersey Deputy Attorney General, representing the state in tax matters and developing the courtroom experience and substantive depth that now anchor his private practice.
He also practiced in the tax group at McCarter & English before building his own firm.
Jamie built Dispatch Tailor out of his own experience as a solo practitioner. He saw firsthand what the right operational support could unlock—the difference between a practice that consumes you and a practice that lets you do your best work—and he wanted to make that experience accessible to other professionals running lean. He is particularly invested in supporting neurodivergent professionals whose expertise gets buried under operational friction, and in building a model where high-trust support is the standard, not a luxury reserved for large firms.
Through Dispatch Tailor, Jamie is building the kind of execution infrastructure he wished he had when he was first building his own practice: a structured team, a dedicated Dispatcher, and the systems to back both. He lives and practices in New Jersey.
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Nicole brings a rare blend of operational precision, strategic instinct, and genuine care for the people she works with to her role as Chief of Staff. As an early partner in the company’s launch alongside founder Jamie, she has played a central role in shaping the systems, client relationships, hiring, and day-to-day infrastructure that allow our clients to focus on their work rather than running a business.
Her background spans marketing and large-scale corporate events in New York City across Hyatt properties and the Glazier Group’s celebrated portfolio of Manhattan event spaces, to account management and strategic partnerships at CORT Business Services, where she led growth of the student housing vertical across a national footprint.
What connects all of it is Nicole’s natural ability to step into a complex, fast-moving environment, earn people’s trust quickly, and build the kind of structure that lets talented professionals do their best work. For the attorneys, professionals, and entrepreneurs we serve, that is exactly the kind of partner they have been looking for.
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Heather Reeves is the Lead Dispatcher at Dispatch Tailor, where she works directly with entrepreneurs, solo practitioners, and small firms who are ready to stop losing ground to their own operations. She brings nearly two decades of experience as a financial analyst and twelve years running her own real estate brokerage, a solo business in every sense of the word.
Over the course of her career she has grown, bought, and sold businesses, navigating the full arc of what it takes to build something durable. She has also coached professionals across a wide range of industries, from psychologists and physicians to attorneys and energy healers, which has given her an unusually broad view of what holds talented people back regardless of their field.Her credentials reflect the same range she brings to the work itself. She holds an MBA and is a licensed real estate broker, a Certified Divorce Financial Analyst, and a certified Myers-Briggs practitioner. She is currently pursuing a PhD in psychology and is also a trained divorce coach and a reiki master. The combination is intentional. It lets her see a business through a sharp financial lens and a grounded, human one at the same time, reading both the numbers and the person running them.
Her focus now is helping visionary founders and solos stay out of the weeds and in their highest and best use. She has a particular eye for the operational drag that quietly costs entrepreneurs their best work, and a team behind her built to handle it.
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Sallie Yang is a seasoned fractional operations partner who helps founders and leaders stay focused on what matters most. With more than 25 years of experience across enterprise, small business, and startup environments, she brings calm, structure, and forward momentum to complex operations. She holds an MBA and a BA in Communications, grounding her work in both strategic rigor and clear, effective execution.
Sallie specializes in providing external executive function—protecting a founder’s time, reducing cognitive load, and ensuring nothing critical slips through the cracks. Her background spans operations leadership, enterprise account management, reverse logistics, and consultative business development, including guiding a multi‑decade family business through a successful wind‑down and co‑founding an early‑stage technology venture with international operations. Today, she supports visionary founders and operators by turning operational complexity into reliable systems that drive clarity, continuity, and confidence.
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Valerie Antista spent 6+ years building a career in recruiting across Banking, Tech, and HR, including several years at various banking institutions, hiring everyone from Analysts to Managing Directors, plus a stint in Sydney, Australia recruiting for Woolworths Group's Digital and Tech teams.
In 2021, she made the jump into Investor Relations at a Private Equity firm, as an Investor Relations Specialist and Executive Assistant to the Co-Founder. Throughout her time there, she handled investor onboarding, managed relationships with high-net-worth clients, and kept sales, leadership, and vendors all on the same page. She also speaks German fluently (Swiss and High German), with working proficiency in Spanish, French, and Italian.
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Cassandra Brozek brings nearly two decades of experience supporting legal professionals through complex administrative operations where accuracy, confidentiality, and organization are critical. Before joining Dispatch Tailor, she spent 19 years as a Deputy Court Clerk, partnering with judges, attorneys, law enforcement agencies, and court leadership to keep high-volume legal matters moving efficiently.
Today, Cassandra partners with attorneys, entrepreneurs, and business owners to provide dependable operational support that creates clarity behind the scenes. She specializes in executive support, project coordination, documentation, workflow management, and building systems that help clients stay organized and focused on their highest-value work.
As a Clio Certified Administrator, Cassandra combines deep legal operations experience with modern practice management technology, making her an especially valuable partner for law firms and legal professionals.
Known for her calm presence, meticulous attention to detail, and commitment to getting things done right, Cassandra believes the best operational support is built on trust, consistency, and genuine partnership. She is currently pursuing an Associate of Applied Science in Accounting through Washtenaw Community College, continuing to expand her expertise in business operations and financial systems.